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provision of quality services is something that health care
consumers have come to expect from all health care providers.
At XRCMI however, we do not believe that quality is something
just to be achieved and then maintained; it is something to
be continually improved, hence our Continuous Quality Improvement
(CQI) Program.
There are three components to our CQI Program:
•Patient and
Referring Physician Satisfaction
•Peer Review
•Quality Assurance
Patient and Referring Physician Satisfaction
is something that we take very seriously and constantly measure
and benchmark. At the completion of each visit, patients are
given a survey form, sort of an "exit poll" to evaluate
XRCMI's services, along with a postage-paid envelope. Please
take a few moments to fill out this form and return it to
us so that we can continually improve. Likewise, we periodically
survey our referring physicians to ensure that we're meeting
their needs and to seek their input as to how we may continually
improve.
Peer Review involves radiologists checking each other's work.
Whenever a study is read, any previous images and reports are reviewed for comparative
purposes. With 14 radiologists in X-Ray Consultants, it is likely that the review
of the previous study will most often be done by a different radiologist than
who originally read the exam. When this happens, its peer review. Data is collected
from this peer review. It is analyzed and statistics are compiled, all for the
purpose of continual quality improvement in image interpretation.
Quality Assurance ensures that all of XRCMI's
sophisticated medical equipment is always in optimal working
order and receives periodic preventive maintenance. So what
does quality assurance (sometimes called "quality control")
have to do with continuous quality improvement? Only through
the constant monitoring of our equipment can we accurately
determine when it is time for repair, upgrade or replacement.
When repair, upgrade or replacement takes place so does improvement,
and this occurs continuously.
From time-to-time XRCMI will add or
subtract to certain aspects of its CQI Program, based on needs
and relevance. The program itself however, will always be
a constant, as will our desire to continuously improve.
Please click on the links below to view the latest Patient
Satisfaction results.
2006
Foundation Center
Pavilion Office
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