Foundation Center Office
  53940 Carmichael Drive
  South Bend, IN 46635

(574) 243-0100
(574) 243-2965 (FAX) 
SJRMC Pavilion 1 Office
720 E. Cedar St. Suite 010
South Bend, IN 46617

(574) 288-2551
(574) 288-2553 (FAX)
     
  IN THE NEWS. . . . . . . . . . . . .

Patient Satisfaction Surveys: April 29 - May 31, 2002
 
 
# of patients imaged, April 29 - May 31, 2002: 429
# of surveys returned, April 29 - May 31, 2002: 121
Return Rate: 28.2%

High Score: 100% Low Score: 83.3% Median Score: 91.7%

Total Average Score (average of all surveys): 97.96%
Total Average Score (average of all questions answered): 98.0%

% of surveys with score of 100%: 54.5%
% of surveys in the 95% - 99% range: 32.2%
% of surveys in the 90% - 94% range: 7.4%
% of surveys in the 85% - 89% range: 5.0%
% of surveys in the 80% - 84% range: 0.9%

Sub-categories:
Average Score, Access to Care: 97.9%
Average Score, Reception / Registration: 96.1%
Average Score, Clinical Staff: 98.7%
Average Score, Overall Assessment: 99.2%



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